We do not offer returns but we offer exchange for defective products. We have a one day exchange policy, which means you have 24 hours after receiving your item to request an exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can call us at connect360market@gmail.com. Please note that returns will need to be sent to our address. 

If your return is accepted, we’ll will share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns are not eligible for refunds. We offer exchange or store credit for future purchases.

You can always contact us for any return question at connect360market@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if you are eligible for exchange/store credit. If approved, you’ll be refunded as store credit or exchange within same day upon receipt of the return. In case of any queries, please contact us at connect360market@gmail.com.